re:call

All your data is stored locally on your device using Apple's SwiftData framework. We do not operate any servers and have no access to your data. Optional iCloud sync across your devices is planned for a future update.

Not yet. In the current version, each device keeps its own data — adding a pet on your iPhone will not make it appear on your iPad. Optional iCloud sync between your devices is planned for a future update. In the meantime, you can move your data to a new device using a standard iOS backup and restore.

Yes — your data transfers when you restore your new phone from an iCloud or computer backup, or transfer directly from your old device during setup. Because Recall stores data on-device, make sure your old phone was backed up (or use direct device-to-device transfer) before wiping it.

No. Recall is built offline-first. All features work without internet, including GPS walk tracking (GPS uses satellite signals, not internet). A connection is only needed for App Store purchases and for loading map imagery.

Recall offers a 10-day free trial with access to every feature. After the trial, you can still view all your existing data, but you'll need to make a one-time purchase of $9.99 to continue adding new entries and using features like GPS walk tracking. This is a single payment — there is no subscription and no recurring charges.

Go to Settings within the app and tap "Restore Purchase." This will re-activate your full access using your Apple ID. Make sure you're signed in with the same Apple ID used for the original purchase.

Recall uses your device's built-in GPS with advanced filtering to provide accurate walk routes. Accuracy depends on your environment — open areas provide the best results, while dense urban areas or heavy tree cover may reduce accuracy slightly. For best results, keep your phone in a pocket or armband rather than a deep bag. If a route looks inaccurate, you can delete and re-log the walk manually.

No. Location is recorded only during active walk tracking that you explicitly start. When you end a walk, location tracking stops immediately. Recall never records, stores, or transmits your location outside of walks you initiate. You can verify this in your device's Settings under Privacy & Security > Location Services > Recall.

Go to Analytics and tap the "Export Data" button. You can export all records for a specific pet as a CSV file (for spreadsheets) or a formatted PDF report. The PDF includes the pet's profile, active medications, vaccination status, weight history, and recent vet visits — perfect for handing to a new vet or pet sitter.

Pro Mode is designed for professional pet sitters, dog walkers, and anyone who cares for other people's pets. It lets you manage clients, track their pets separately from your own, log visits with service checklists, and generate walk report cards to share with pet owners. Pro Mode is included in the same $9.99 one-time purchase — no separate subscription needed.

Yes. All client data is stored on your device. Sensitive information like home access codes is encrypted. We never have access to any client data. Walk report cards are generated on your device and shared only when you choose to send them.

You can delete individual records (pets, walks, medications, health entries, clients, visits, and more) from within the app at any time. To remove all data at once, go to Settings and use the "Delete All Data" option, or delete the app from your device. For more details, see our Privacy Policy.

Recall requires iOS 18 or later. It runs on both iPhone and iPad as a universal app.

We'd love to hear from you! Email us at support@fourteenerlabs.com with a description of the issue or your idea. Screenshots are always helpful for bug reports. We read every email and use your feedback to shape future updates.